FAQ

Electrician FAQs: Pricing, Warranty and Scheduling

Answers on pricing, scheduling, our warranty and where we work, from a Mount Pleasant team led by a Master Electrician.

SC License M118633

Master Electrical

Licensed & insured

Liability and workers' comp

No trainees, ever

Experienced electricians only

Not on commission

You approve the price first

One-year warranty

Workmanship, in writing

Pricing & estimates

Is a photo quote free?

Yes, a photo quote from Gloudeman Electric is free. Email us pictures of the job with a few words about it, or send them through our online quote form, and you'll usually have a price by email the same day.

How much is an in-person consultation?

The price of an in-person consultation depends on your home's location, and that amount counts toward the job if we do the work. You can arrange one with a call, a text or an email to the office.

How do you charge for troubleshooting?

Troubleshooting carries an hourly charge for the time the electrician spends finding what's wrong. Those hours go to testing circuits and devices until the problem is traced to its source. When the cause is clear, the electrician prices the repair, and that repair happens only with your approval.

Are your electricians paid on commission?

No, our electricians aren't paid on commission, so no one is selling you work you don't need. Their pay is an hourly wage rather than a per-job rate or a cut of sales.

Why do quotes from different electricians vary?

Quotes for the same job can differ because of the materials, such as copper or aluminum wire and the connectors used, the licensing and experience of the electrician, and whether the quote is an hourly rate or a flat fee. A line-by-line breakdown from each electrician makes the comparison fair, since it shows the materials, the people doing the work and how much of the job each price covers.

Scheduling & cancellations

What's the process for hiring Gloudeman Electric?

Hiring Gloudeman Electric happens in three steps: get a price through a free photo quote or an in-person consultation, approve the quote, then get the work on the calendar. Once you approve the quote, the office reaches out to schedule the work, or you can book it yourself online with the Job Level we give you.

Do I get a price before the work is scheduled?

Yes, you'll know the price and have approved it before any work is scheduled.

Can I book the work online myself?

Yes, once you approve your quote, the office gives you a Job Level to use with Request your appointment, our online booking link. If you'd rather not book it yourself, the office reaches out to schedule the work with you.

How much notice do you need to cancel or reschedule?

The office needs a full 24 hours' notice to cancel an appointment or move it to another day. Cancel later than that and a small fee applies; if you miss the appointment, you pay our minimum visit fee.

Warranty

How long is your workmanship warranty?

Installation work is under our workmanship warranty for one year, and the full terms appear in the contract for your job. The coverage is for the installation itself, so a failed device or one damaged in a surge isn't included.

Is a return visit covered by the warranty?

Yes, if the problem traces back to an installation error. When the cause is something else, the return visit counts as new troubleshooting.

What warranty comes with a fixture or charger I bought myself?

The only warranty on a fixture, fan, charger or other device you supply is the one from its maker. Any claim on the product itself goes to the manufacturer, not to us.

Does the warranty cover smoke and CO alarms?

Yes, for alarms we supply: a smoke or CO alarm from us that turns out to be defective in its first year is replaced free. Alarms you bought yourself are covered by their manufacturers.

Services

What does an EV charger installation include?

Our EV charger installations include running the circuit and connecting the charger, either wired in directly or through a NEMA 14-50 outlet. You can buy your own charger, from makes like Tesla, ChargePoint or Emporia, or let us provide it. What changes the price most from one home to the next is how far the charger will be from your electrical panel.

Which parts of a generator setup do you handle?

Gloudeman Electric installs the electrical connection between a generator and your home: a generator inlet and an interlock kit for a portable generator, or a transfer switch for a whole-home one. The generator is yours to buy, and when one needs a gas line, we can point you to a plumber.

Do I have to buy fixtures and devices through you?

No, we install fixtures, ceiling fans and devices that you buy yourself. Send the product details with your photo quote so the office knows what you picked.

What license does Gloudeman Electric hold?

Our license is South Carolina M118633, a Master Electrical license, and the company also holds RBE.2779. Our insurance covers both general liability and workers' compensation. Any South Carolina electrician's license can be looked up on the state LLR website.

Who will do the work at my home?

One of our experienced electricians does the job, not a trainee or an apprentice still learning the trade.

Service area & hours

Do you serve homes outside Mount Pleasant?

Yes, our electricians work in parts of Charleston, Berkeley and Dorchester counties, including Charleston, Daniel Island, Isle of Palms, West Ashley, Summerville and Goose Creek. If you're unsure whether we reach your street, the office will know.

Do you work on weekends or overnight?

No, Gloudeman Electric works weekdays only, with no weekend or overnight appointments. Calls and texts reach the office Monday to Friday, 9:00 to 5:00.

Can I text the office?

Yes, the main line, (843) 737-6487, takes texts as well as calls. You can also email [email protected].